Overview
Due to the nature of the services offered we have a very strict refund policy. While we understand things can happen during the time your products are being tested we cannot offer a full refund once we have started testing your cosmetic products. If you purchase a stability test and prior to commencing the test you request a refund we may be able to offer a full or partial refund depending on the situation. If we have commenced starting stability testing then we may offer a partial refund however depending on the costs involved with testing your products this is not guaranteed.
Our Second Chance Guarantee
Our Second Chance guarantee ensures your cosmetic product passes our initial stability tests. This guarantee is only available for more in-depth tests where the majority of work is involved after the initial tests. Our guarantee is for credit only so that you can send through another product to be tested. This credit is usable on a new product or on the same product but reformulated.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
If you’ve done this and you still have not received your refund yet please contact us at [email protected]